Return Policy

At Hasru, we understand that sometimes an item purchased online may not be right for you and you may need to return it for a refund. We value our customers and strive to provide excellent service. Here is a guide to our return policy:

Return Eligibility

• We accept returns of unworn garments with original tags and clear garment packaging. Some items may come with original SKU tags.
• We do not facilitate any form of exchange.

Return Procedure

• Return requests must be initiated within 30 days of receiving all items in the order (return period is based on accurate delivery time).

Delayed Return Requests

• If you miss the specified time frame for any reason and still wish to request a return and refund, please contact us and we will do our best to assist you.
• Please note that shipping and handling charges are non-refundable.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or item damage.
• In this case, please contact us and we will arrange for a replacement or refund in the form of store credit.

Processing Time

• Please allow 5-7 business days from the date we receive the return package to process your refund.

Terms

• Shipping costs are non-refundable in any case.

Return Address

• Please contact our customer service for your nearest return address.

For further assistance or return inquiries, please contact us at [email protected]. We will do our best to serve you and ensure that you are satisfied with the products you purchased from Hasru.